Job Posting: Service Advisor

Overview

Looking for that work-life balance? We know the importance of maintaining a proper work-life balance and are committed to maintaining those values for our employees success.

Bobcat of Hamilton is an authorized dealer of new and used Bobcat compact construction equipment including skid steers, track loaders, compact excavators, telehandlers, utility vehicles and more. We provide service both in the field and in our shop.

Bobcat of Hamilton is seeking a Service Advisor! The ideal candidate must have a commitment to customer service excellence, can adapt to a fluid, fast paced work environment and have a demonstrated ability to be a team player. If you are self-motivated, possess a positive outlook and are looking to take a step-up in your career, apply today!

Responsibilities

  • Answering phone calls for an extensive and eclectic client list.
  • Liaising with service technicians to monitor progress of repairs and maintain direct contact with customers in the event of any challenges that may arise.
  • Ensure emails, phone inquiries and messages are responded to in a prompt and professional manner.
  • Possess the capacity to communicate technical information to customers in an understandable manner.
  • Checking machines in and out of Dealership.
  • Open and close work orders and ensure their accuracy.

Experience

  • 1-3 years of previous customer service experience.
  • Valid driver’s license with a clean Driver’s Abstract.
  • Minimum OSSD or equivalent (GED). Technical certification from a recognized post-secondary institution would be an asset.
  • Knowledge of construction/landscaping equipment is a definite asset.
  • Proven track record of effective time management and ability to meet deadlines
  • Ability to undertake necessary training requirements.
  • Hard working, dedicated individual with a strong work ethic.

What We Offer

  • Competitive compensation package
  • Supportive, positive, and team-focused work environment
  • Paid vacation with flexible time off
  • Comprehensive benefits package
  • RRSP matching program
  • Ongoing training and professional development opportunities
 

Bobcat of Hamilton has been providing equipment solutions to Hamilton & the surrounding area for over 25 years. Our commitment to provide the highest quality service, parts, equipment sales and rentals to our customers is unparalleled.

Compensation:

Bobcat of Hamilton offers a competitive benefits package and compensation will be based on experience.

In accordance with the Ontario Human Right code and Accessibility for Ontarians with Disability Act, 2005 (AODA), we are committed to meeting the needs of people with disabilities and will do so by preventing and removing barriers to accessibility in all parts of the hiring process. Reasonable accommodations will be provided when raised with the recruiter.

We thank all candidates who apply, however, only those selected for an interview will be contacted.

 
Job Type: Full-time
Pay: $25.00-$27.00 per hour

Benefits:
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care
 
Schedule: Monday to Friday


Apply
Email your resume to nicolecain@bobcatofhamilton.com with the subject “Service Advisor – Your Name”.